Steve Tendon

Creator of TameFlow

Video of the UK Agile Awards 2014 Posted

On November 20, 2014 at the ceremony of the UK Agile Awards 2014, William Hill Online, a major player in the online betting industry, won the UK award for “Best Use of Agile in the Private Sector.”

Steve Tendon – together with Michael Short, Darren Wilmshurst and other consultants from Radtac Ltd – helped William Hill Online in their agile transformation, wherein the company put huge focus not only on adhering to the principles of the Agile Manifesto, but also on deliberately seeking performance innovation strategies.

This is one of the first cases of the TameFlow Approach being used in the iGaming sector.

Focus on performance produced tangible business results. Besides the company’s winning the Agile award, the product development unit saw some impressive performance improvement numbers in its pilot within the “Trafalgar Project.” Just a few weeks after adopting the TameFlow Approach there was a measured 70% reduction in time to market and a 240% increase in productivity (i.e. amount of valued work items delivered per unit of time), without any additional investment in head counts or additional resources.

The New TameFlow Book Published

Steve Tendon’s book Hyper–Productive Knowledge Work Performance, The TameFlow Approach and Its Application to Scrum and Kanban has finally been published.

About the book

As much of the work performed in various industries and professions by knowledge workers is intangible, productivity has been a mystery to most business executives, managers, and team leaders. This unique reference shows how to effectively manage knowledge work, lead knowledge workers to a state of hyper­productivity, and build a hyper­productive knowledge work organization. This is accomplished by applying the TameFlow Approach to the four flows of organizational performance (information, psychology, work, and finance) to substantially improve performance of each, and create an organization capable of producing spectacular operational and financial results.

The book:

Steve Tendon Fellow of Lean Systems Society

Steve Tendon received and accepted the invitation of the Lean Systems Society to become a fellow of their society.

As described on the society’s website:

The Fellowship of the Lean Systems Society is a careful selection of thought leaders in the systems fields, based on stringent criteria–including leadership, originality and excellence, and direct contribution to the community–as well as the endorsement of the other Society Fellows.

The society was founded in 2012 with the aim of promoting the advancement of systems thinking, and declares its purpose as follows:

Speaking at SME Malta Summit on November 28, 2014

Steve Tendon will deliver a talk entitled “Perform to Succeed: How to Compete in a Global Market When Size is Your Constraint” at the SME Malta Summit & B2B Networking Forum (see programme below).

The talk will present how many small organizations have been able to compete and outperform much larger ones. Superior performance is what enables business agility. Yet being able to improve performance when value-creation becomes more and more knowledge intensive is a challenge. When all assets, work in process, and products are intangible, because they are all ideas in your people’s brains, it becomes harder to recognize that there is an governing process, let alone innovate it. The difficulty is how to measure, manage and improve performance of knowledge work. Knowledge work is intangible.

The way to deal with performance in knowledge intensive organizations needs to become more sophisticated, taking into account different dimensions that determine such performance. Those businesses that learn not only to improve but also to innovate their knowledge processes will be those who are better positioned for success. Product and service innovation is often seen as the only way to compete; yet when a company is small and has limited resources, process innovation may be a secret weapon.

Steve Tendon Joins the Ultimate Performance Team

Steve Tendon joins the Ultimate Performance Team, a recently launched business coaching organization founded by Nathan Farrugia — a businessman, philanthropist, coach and motivational speaker who is known for setting the World Record of running 27 Marathons in 27 countries back to back, and for many other extreme endurance feats.

The Ultimate Performance Team works with business leaders and individuals to help them reach a mindful flow of excellence in mental, physical and emotional performance. In particular, the fields cultivated by the Ultimate Performance Team are perfectly aligned with the psychological flow of the TameFlow Approach. While the TameFlow Approach aims primarily at improving organizational performance, the activities of the Ultimate Performance Team focus on boosting individual performance, and will help individuals reach the maximum performance levels they are capable of — hence the tagline of “Ultimate Performance at Your Level”.

There is a natural symbiosis between organizational and individual performance improvement programs. By joining forces with the Ultimate Performance Team, there is a resolute intent to offer comprehensive and superlative improvement programs, unlike no others available on the market as the time of this writing. While an organization might improve its performance through the TameFlow Approach, it might improve even more by having all its people learn how to become mindful about how they work as individuals, and how to maximize their own performance levels, in all dimensions of professional and personal life that matter to them.

Tame the Flow Will Be Published by J. Ross Publishing

An extended and revised edition of “Tame the Flow, Hyper-Productive Knowledge Work-Management” will be published by J. Ross Publishing.

The book was first published as an E-book by Steve Tendon and Wolfram Müller on Leanpub

As of today, the E-book is retired from Leanpub.

Publication dates for the new edition will soon be announced by J. Ross Publishing.

The authors are thankful to the Leanpub crew through whose platform the book could gain sufficient market traction to gain the interest of a mainstream specialty publisher as J. Ross Publishing.

The authors are looking forward to working closely with J. Ross Publishing on this book and make it available to the readership in an extended and improved edition as soon as possible.

Speaking at London Lean Kanban Day on April 29, 2014

Steve Tendon, together with Dragan Jojic and Alex Gray, will deliver a talk entitled “Using Lean, Kanban and TameFlow to seed change in a traditional organisation” at the London Lean Kanban Day on April 29, 2014.

From the talk’s summary:

This talk will provide a brief overview of a journey we started in March 2013 with a client of ours, a digital division of a FTSE100 company. The story began with a single team adopting Scrum but then evolved into multiple teams across two programmes incorporating a combination of Scrum, Kanban and TameFlow (based on Lean, Pattern Theory, TOC and CCPM).

The talk will explain why Kanban was introduced and how it is used to visualise and control the flow of delivery of both functionality and architecture work. Kanban has been complemented by TameFlow practices like Control Buffer Management to improve forecasting, tracking and reporting for individual teams and at the programme/portfolio level.

We will also touch on the wider organisational change that is emerging as a result of improved visibility and increased focus on flow and value.

In particular Steve Tendon will highlight how the TameFlow management method helped the client achieve improved organizational performance.

Steve Tendon Interviewed on the Software Process and Measurement Cast

Steve Tendon has been interviewed by Tom Cagley, the host of the popular SPaM Cast (Software Process and Measurement Cast).

Tom asked the following questions to Steve (approximate minutes into the talk are given in parenthesis):

What […] is hyper-productivity? (05:05)

If hyper-productivity is generated by unpredictable or unseen links, how can we use this concept to actually impact how we do work? (08:10)

How do you convince people that it isn’t as simple as following a recipe? (11:30)

How do you define that word (productivity) in terms of how you would measure it? (14:18)

Do you find that it is difficult to help organizations to get to that point? (19:40)

You recently published a new book ‘Tame the Flow’, a new book about hyper productivity, productive knowledge-work management with Wolfram Muller. In the description of the book you talk about extrapolating software engineering learning to general knowledge, work management. […] How would it be that taking something that is relatively specific, we then make it then generally useful? (22:08)

It is interesting that you bring up the Yahoo example because I would suggest that in software and software related industries we started the trend to distribute work and to abandon face to face, so is it that we have recognized that the experiment is less effective for hyper-productivity or productivity in general, and now we are trying to put the genie back in the bottle, and bring back the people together so that we can create the knowledge? (26:30)

We are back to the whole difference between each organization, each organization’s culture means that the solution that they will embrace to become hyper-productive is going to be different? (29:32)

Do you find that there is a strong message that organizations don’t typically want to hear. Obviously if they don’t want to hear they don’t even get there; but that suggest that this is a hard thing for most CEOs, CIOs, CFOs to actually hear that they are on the way? (32:10)

Steve, if you woke up tomorrow morning someone handed you a cup of coffee and a magic wand and said that you had the power to change any two things effecting organizational productivity and their path to hyper productivity what would those two things be and why? (35:18)