Steve Tendon, Msc.

The Organizational Performance Expert

Author of Tame the Flow

I help businesses create high-performance organizations and teams. I have developed my own unique approach to organizational performance improvement and management, which I call “Tame the Flow,” and which I describe extensively in my book with the same title.

Tame the Flow is an approach that facilitates the creation of humane, connected, collaborative and sustainable business environments, all the while focusing on effectiveness and productivity. The approach is founded in pattern theory and organizational performance patterns, and blends and merges different ideas from a variety of schools of thought, methodologies, processes, and practices.

What Flow?

The approach is called Tame the Flow because of the many ways the concept of flow relates to the effectiveness of knowledge-work. It is by focusing on flow that organizations can reach and maintain a state of flow. Flow can be thought of in a variety of ways.

  • Psychological Flow. Flow can be considered from a psychological point of view, at the individual or group level, where higher levels of performance are attained by reaching a “state of flow.” In these instances, there is a profound and purposeful focus of thought and action toward well identified and clear goals, and where the individuals or the group experiences complete control over the circumstances and actions, even in the presence of uncertainty and challenges.

  • Information Flow. Flow can be considered in terms of how information circulates through an organization, between individuals or between different organizational units. Information flow has a deep impact on the organization’s performance. The flow of information determines the patterns of communication and interaction that characterize each organization in a unique manner. These are the patterns that constitute the nervous system of the organization and build the organizations collective intelligence, and sets the foundations for the organization’s culture, values and principles.

  • Operational Flow. Naturally, flow can be viewed as the “work flow” that determines how work moves through the organization; how raw materials are transformed into finished goods; or how services are delivered through a succession of steps. Operational flow determines the operational throughput of the business, that is, the rate at which goods or services are delivered to the market.

  • Financial Flow. Flow can be regarded from an economic perspective. Financial flow represents the rate at which the organization turns its products or services into positive cash flow, and it determines financial performance, or financial throughput. By focusing on financial flow, positive management decisions may be taken.

Do You Want to Know More?

If you want to know more about how these concepts can help your business to reach higher levels of performance, you can either…